Introduction
Loom-delta is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.
By using our website or submitting information through our forms, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information:
- Personal identification information: Name, email address, and any additional details you provide when submitting enquiries or booking requests.
- Usage data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation paths.
- Technical data: Browser type, operating system, IP address, and device information collected automatically when you access our site.
How We Use Your Information
The information we collect serves the following purposes:
- To respond to your enquiries and booking requests
- To provide and improve our language education services
- To send relevant communications about your bookings or our services
- To analyse website usage and enhance user experience
- To comply with legal obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: When you submit a form or accept cookies
- Contractual necessity: To fulfil bookings and service agreements
- Legitimate interests: To improve our services and maintain website security
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Contact and booking information is typically retained for up to three years after your last interaction with us, unless a longer retention period is required by law.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Service providers who assist in operating our website and delivering services (under strict confidentiality agreements)
- Legal authorities when required by law or to protect our rights
Your Rights
Under data protection legislation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
For questions or concerns regarding this privacy policy or our data practices, please contact:
Loom-delta
47 Pemberton Lane
London, SW1A 2DX
Email: [email protected]