Our Commitment to GDPR
Loom-delta is committed to protecting the personal data of our website visitors and clients in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
This page outlines how we comply with data protection regulations and explains your rights regarding your personal data.
Data Controller
Loom-delta acts as the data controller for personal information collected through this website and in the course of providing our services. This means we determine the purposes and means of processing your personal data.
Contact details:
Loom-delta
47 Pemberton Lane
London, SW1A 2DX
Email: [email protected]
Your Rights Under GDPR
The GDPR provides you with specific rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to such requests within one month.
Right to Rectification
If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will make the necessary amendments without undue delay.
Right to Erasure
Also known as the "right to be forgotten," you may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected.
Right to Restrict Processing
You have the right to request that we limit how we use your personal data in certain situations, for example while we verify its accuracy following a challenge.
Right to Data Portability
Where technically feasible, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds.
Rights Related to Automated Decision Making
You have rights regarding automated decision-making, including profiling. Loom-delta does not currently engage in automated decision-making that produces legal effects concerning you.
Exercising Your Rights
To exercise any of your rights under GDPR, please contact us at [email protected]. We may need to verify your identity before processing your request.
We will respond to your request within one month. In exceptional circumstances where requests are complex or numerous, we may extend this period by a further two months, in which case we will inform you.
Data Processing Activities
We process personal data for the following purposes:
- Responding to enquiries submitted through our website
- Processing and managing service bookings
- Communicating about our services and your bookings
- Improving our website and services
- Complying with legal obligations
Legal Bases for Processing
We rely on the following legal bases under Article 6 of the GDPR:
- Consent (Article 6(1)(a)): Where you have given clear consent for us to process your personal data for a specific purpose
- Contract (Article 6(1)(b)): Where processing is necessary for the performance of a contract with you
- Legitimate Interests (Article 6(1)(f)): Where processing is necessary for our legitimate interests, provided those interests do not override your fundamental rights
Data Security
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data where appropriate
- Regular review and testing of security measures
- Staff training on data protection
- Access controls limiting who can view personal data
International Transfers
We do not routinely transfer personal data outside the United Kingdom. Should any transfer be necessary, we will ensure appropriate safeguards are in place.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.